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Effective date: 22 October 2026 · Company: Structa · Version: 3.0
This policy describes what personal data Structa collects when you use it as a builder, as a builder's client, or as a homeowner looking for a builder; why we collect it; who sees it; and your rights under the UK GDPR.
"Structa", "we", "us": the operator of the service. "Service": the Structa website at structa.build and any related software.
Builders use Structa to price, send and track jobs and to keep a public page. Homeowners use it to see a typical price for a job and to ask builders near them. When a homeowner asks, we pass their details to the builders who take the job, as described below. We are not a builder, broker or agent, and we never take, hold or move money between a builder and a client.
Your rates, your material prices, the jobs you describe, the quotes you make and the clients you send them to are yours. They are never shown to another builder, and never to anyone outside the links you create yourself.
Old quotes you add (PDF, Word, a spreadsheet or pasted text) are read into past jobs on your account: the kind of job, the area (the postcode's first half, never an address), the month and the lines with your prices. People's names, phone numbers, emails and addresses are taken out before the text is read, and the file itself is not kept. Your past jobs and their prices are private to you: we use them to bring back your price for work you have priced before, and to pass you homeowners' jobs like the ones in your quotes. They are never shown on your public page or to anyone else; a past job appears there only if its client confirms it.
Your public page is the exception you choose: it shows what you add to it (your name, photo, areas and a few words about you) and your record on Structa (finished jobs, on time, at the agreed price). A finished job's photos and your client's words appear only with your client's consent, and only by area and month: never an address, the price, your rates or the hours it took (a job shows how many weeks it ran), and any amount in your client's words is taken out.
We use what builders put in in aggregated or de-identified form to run and improve the engine and its cost data, and to build further services. Your own rates teach the engine your rates only: the difference between a published rate and the rate you set prices your next quote, and is never pooled with another builder's. If we ever publish a figure from real jobs, it will be pooled from at least five builders, and no individual builder, job or client can be identified from it.
Structa does not use your jobs or quotes in its own marketing. If we ever want to show one, we will ask you first, for that job.
When your builder finishes a job on Structa, you are asked from your link to confirm the price, and you can add a few words and your first name. They go on the builder's page only if you tick the box that allows it, and you can ask us to take them off at any time. So that the record can be trusted, we keep a one-way hash of your device and IP address with your answer, to spot a builder answering for their own client.
A builder can list jobs he did before Structa and give us the client's email so we can ask them, once, to confirm the job. We use that email for that one message only, never share it, and delete it as soon as the client answers, or 30 days after we asked. A confirmed job shows on the builder's page by its kind, area and month: never the client's name, address or the price. A client who says no is not shown at all.
A small number of staff can access account data for customer support, security, content moderation and technical maintenance. Access is logged and granted only when required.
All sub-processors are bound by data-processing agreements and process data only on our instructions.
As above: only with the homeowner's consent, at most three builders a job, and each is then a controller of those details in their own right.
utm_source or the referring site) and by country (read from the request, never stored with your IP address), with no identifier: one number per day, never a record of who.We do not sell your data or place advertising cookies. A builder's inputs and quotes are never shared with other builders or with marketers; a homeowner's contact details go only to the builders described above.
Where personal data is transferred outside the UK (e.g. via Google, Cloudflare or Stripe infrastructure), we rely on UK adequacy regulations and / or the UK International Data Transfer Addendum to the EU Standard Contractual Clauses.
No system is perfectly secure. In the event of a breach that poses a high risk to individuals, we will notify the ICO within 72 hours and affected users without undue delay.
When you ask a builder for a quote from their Structa page, we send that builder what you wrote, the job's postcode, and your name, email and phone if you gave it, so they can get in touch. You choose to send it by ticking the box. From then the builder holds their own copy, as they would from their own website, and is responsible for it. We keep ours for 60 days, then delete your name, email and phone; what you asked for stays, without anyone in it, so we can see what kinds of work people ask for. We email you a copy of your request. Nothing is sold or shared with anyone else.
If you join the waiting list for your country, we keep what you give us (your email, name, business, country and region, trade, and what you quote with now) and the country your connection comes from. We use it only to email you when quoting opens in your country, and to decide which country to open next. You join by ticking the box, and you can leave at any time: email info@structa.build and we remove you. We delete the entry once we've told you quoting has opened, or after 24 months, whichever comes first. It is never shared or sold.
Email info@structa.build to exercise any of these rights. We will respond within one month and may need to verify your identity.
The materials list has an Order from Travis Perkins link. It is an affiliate link, run through Awin: if you buy through it, Travis Perkins may pay Structa a small commission. Your price is the same either way, and the link never changes the price on your quote.
We send nothing about you or your quote with the link. When you click it, Awin and Travis Perkins set their own cookies to record that the visit came from Structa; their privacy notices cover those cookies.
We use a small number of strictly necessary cookies for session management, rate limiting and bot checks. We do not use advertising cookies. The Order from Travis Perkins link takes you to Awin and Travis Perkins, which set their own cookies (see Links to merchants). Analytics, if any, are aggregated and anonymised at source.
The service is not intended for use by anyone under 18 and we do not knowingly collect data from children. If you believe a child has provided data to us, email the address below and we will remove it.
We may update this policy. Material changes will be announced on the service before they take effect.
Privacy queries and rights requests: info@structa.build.
If you remain unsatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.